Australian Financial Complaints Authority
| Abbreviation | AFCA |
|---|---|
| Predecessor | |
| Formation | 1 November 2018 |
| Type | Ombudsman |
| Legal status | Nonprofit organization |
| Purpose | Financial dispute resolution |
| Location | |
Region served | Australia |
| Membership | Australian banks, insurers, credit providers, financial advisers and planners, debt collection agencies, superannuation members and other businesses that provide financial products and services |
Chief Ombudsman | David Locke |
| Affiliations | Australian Securities & Investments Commission (ASIC) |
| Funding | Membership fees |
| Website | www |
The Australian Financial Complaints Authority or AFCA is an Australian external dispute resolution (EDR) company for consumers who are unable to resolve complaints with member financial services organisations. It is operated as a not-for-profit company limited by guarantee and was authorised in 2018 by the then Minister for Revenue and Financial Services, Kelly O'Dwyer, in accordance with the Corporations Act 2001 (Cth).
Membership of AFCA is a requirement under law or license condition of all financial firms and financial service providers that provide services in Australia. AFCA is led by the Chief Ombudsman and CEO, presently David Locke.
AFCA replaced the three pre-existing EDR schemes of the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT).